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Your order will typically ship within 2 business days. If you do not receive communication from us simply contact us at support@channelvelocity.com

Highlights

* 30 Day No Hassle Returns
* Paid returned item shipping both ways on New Products
* Paid returned item shipping outbound on Refurbished Products
* Phone and Email Support for returns

General

DealMonger offers a no-hassle 30 day return policy. If you as dissatisfied with your purchase we will accept returns within 30 days of your receipt of the item. Non-defective returns will carry a restocking fee of 20%. All buyers are required to contact us in advance and obtain an RMA number. No return will be accepted without an RMA number. In many cases the manufacturer warranty is 90 days to 1 year.

New Products
On any defective new product purchase we offer a 30 day return with no restocking fee. We will pay shipping both ways and provide a replacement item at no cost. If no replacement is available we will fully refund your purchase. If replacement is refused then a 20% restocking fee applies.

Factory Refurbished Products
Defective refurbished product also carries a 30 warranty from Deal Monger. Buyer must pay inbound shipping for the returned item. The item will be replaced or you will receive a full refund at our choice. Outbound shipping is covered by Deal Monger. If replacement is refused, a 20% restocking fee applies.
Specifics

* An RMA number must be requested within (30) days of the delivery date. After (30) days have elapsed, the customer should contact the manufacturer or third party warranty program provider.
* Returned product is only accepted only after the issuance of an RMA number.
* Returned product must be complete, in original boxes and packaging materials and contain all software, accessories and blank warranty cards provided at time of original purchase. We will charge you the replacement cost of missing, damaged or altered products and accessories.
* Software may be returned only if the factory seal remains intact and is subject to the remainder of this policy.
* Non-defective returns are charged a twenty percent re-stocking fee in most circumstances. For non-defective returns, the customer is responsible for shipping costs and must ship the product to Deal-Monger within (7) business days of the date the RMA is issued.
* In the event that a product received by the customer is defective and the product has been removed from the country after delivery within the USA, the buyer must return the product to the a specified address in the United States and provide a return address in the USA for the product or its replacement to be shipped back. In some cases the international buyer can also elect to have the item shipped back outside the country at their expense. Deal Monger can provide a UPS return label for the return as long as it is located in the U.S. Deal Monger is not responsible for any taxes, duties or fees related to this return.

RMA Request Contacts
Phone 678-342-6641
Email support@channelvelocity.com
Last Updated: 25 Feb 2009 07:49:31 PST home  |  about  |  terms  |  contact
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